Adcock Ingram Integrated Report 2018

DISTRIBUTION THE BROAD RANGE OF DISTRIBUTION SERVICES INCLUDE Manufactured capital (continued) REALISING CAPITAL OUTCOMES Bulk We have invested heavily in bulk warehouse storage, allowing us to meet customers’ bulk requirements every step of the way. Regardless of pallet quantity, we offer deliveries, inter-depot transfers and line haul service. Fine We deliver directly to healthcare customers, be they doctors, pharmacies, clinics, hospitals or wholesalers. Our state-of-the-art fine picking system allows us to better manage our warehouse throughput and provide a comprehensive logistics solution for our partners. Retail In the fast turnaround retail industry, the importance of efficientandreliable logisticscannotbeover-emphasised. Weofferfast,reliabledeliverytoallback-doorretailoutlets and distribution centres. Cold chain We offer validated fridge-to-fridge (in-vehicle) delivery capability at 2 - 8 degrees Celsius and are able to supply validated cold chain boxes. This ensures that temperature-sensitive deliveries are never compromised, no matter where they are along the supply chain. “Services to meet your needs from your door to the country and beyond.” This year has seen the rebranding of the Distribution Division, together with the acquired Virtual Logistics business, to AVL Healthcare. AVL has an extensive national footprint, is fully compliant with pharmaceutical standards and delivers over a million units per trading day through 13 sites to hospitals, wholesalers, the Department of Health, pharmacies, clinics, healthcare practices and retail outlets. AVL is committed to provide exceptional service through the broad range of offerings that are tailored to meet specific customer needs. DISTRIBUTION CENTRES AND/OR HUBS ARE IN THE FOLLOWING AREAS u u Midrand (2) u u Aeroton u u Clayville u u Cape Town u u Durban u u Bloemfontein u u Port Elizabeth u u Nelspruit u u Polokwane u u Kimberley u u East London u u Ladysmith Fixed fleet We offer the supply and management of dedicated and validated healthcare specific fleet solutions. Our trucks are an extension of our warehouses, and offer a consistent and controlled environment at all times. Our fleet is validated and temperature controlled, our drivers are trained on standards operating procedure (SOP’s) and all trucks are tracked on a transport management system (TMS). Inter-depot transfers We offer compliant inter-depot transfers around the country. Home patients We offer delivery direct to patients for the Adcock Ingram Critical Care renal division. Reverse logistics We offer effective, professional management of customer returns. Warehousing Our warehousing solutions are designed to ensure a consistent storage environment for all pharmaceutical products. Cross-border Our footprint includes cross-border delivery. We offer direct loads and break-bulk loads to SADC countries. Making a home delivery to a renal patient. ADCOCK INGRAM  Integrated Report 2018 34 SUSTAINABILITY