Adcock Ingram Integrated Report 2018

Adcock Ingram has at the heart of its strategy a clearly defined stakeholder engagement approach, which is ultimately the responsibility of management. As a pharmaceutical manufacturing company, we act at all times with integrity and transparency, and promote open communication with our stakeholders. Operating in an ever-changing environment, we refine our approach in order to sustain a respectful and mutually beneficial relationship with our stakeholders. Our autonomous operating divisions operate on a model that allows them flexibility while remaining accountable and responsible for their relevant stakeholder groups. At the core of our business model underpinned by our strategic pillars, we focus on our customers and consumers, employees, communities, partners, suppliers and service providers, shareholders and the investor community, industry bodies, the media, regulatory authorities and government. Our stakeholder-centric approach enables our business to remain competitive, and ensures that we make a meaningful contribution to society at large in South Africa. A policy that articulates and gives effect to the direction on stakeholder relationship is in the process of being finalised. Stakeholder group Stakeholder needs and expectations Stakeholder contribution to value creation Means of engagement with stakeholders Customers and consumers Consistent supply of safe, quality, efficacious and affordable products that are available in appropriate channels. Ethical, factual and professional interactions with healthcare practitioners. Maintaining and improving our service delivery levels. Be a business partner to our customers and provide support in order for them to operate sustainable businesses. Implement development programs to support previously disadvantaged individuals who operate in the pharmaceutical sector. Through service delivery, a top priority of the business, is one of the ways to ensure brand loyalty and trust to grow the business. Customers provide extensive footprint through their expansion initiatives. Cash and carry customers ensure our brands get expanded into the informal markets. Prescribers of our products, support brand loyalty Personal visits to customers by sales personnel, managers and executives. Other interactions include continuing professional education; customer surveys; a customer call centre; advertising; the corporate website; consumer focus groups and education campaigns. Employees Employees expect a stimulating and gratifying work environment, with prospects of career growth, including: u u competitive benefits, u u transformation, u u training and development, u u talent management and succession planning, u u wellness offerings, and a u u safe and healthy working environment. A well-motivated employee base, acting in accordance with the values of Adcock Ingram, forms the foundation of our success as an organisation. We will continue to make sure that our employees take pride in the Company’s contribution to society. Communication via plasma screens and newsletters. The Adcock Ingram intranet contains relevant news as well as policies and procedures. Training and development initiatives. Site management/shop steward meetings, site forum employment equity meetings, trustee meetings and conferences. Regulatory authorities and government Participation, influence and contribution towards the pharmaceutical sector to remain sustainable and continue to serve the healthcare needs of South Africa. Compliance with all applicable legislation and regulations. The regulatory body provides us our license to operate and manufacture in line with a regulatory framework. We will supply quality and affordable medicines in order to promotes access to medicines for the benefit of society. Proactive government relations engagement strategies are in place at executive and Board level, for dialogue with relevant Departments at national, provincial and local government levels as well as the South African Pharmacy Council. Growth and social upliftment of the communities in which we operate. Adcock Ingram will support investment in South Africa, as well as empowerment, transformation and CSR (Corporate Social Responsibility) initiatives. Regular engagement with the regulatory body (SAHPRA) is key to facilitate efficient product registration and compliance in all aspects, including manufacturing. Social and relationship capital REALISING CAPITAL OUTCOMES ADCOCK INGRAM  Integrated Report 2018 42 SUSTAINABILITY